IT SUPPORT TECHNICIAN
Blockhouse, a world-class manufacturer of contract furniture, is seeking a talented and motivated IT Support Technician to join our team. This is an excellent opportunity for an entry-level applicant seeking to grow in their technical capabilities and advance their troubleshooting skillset in a hands- on environment.
- Document, Allocate, and Maintain Information Technology (IT) Equipment.
- Diagnose Hardware and Software issues for items such as, but not limited to, Desktops, Laptops, Windows 10, Productivity Suites, Customer Relationship Management (CRM) software, Voice Over IP Systems (VOIP), and company Virtual Private Network (VPN).
- Review and resolve IT service desk requests while keeping a detailed report of the Step(s) taken to resolve and troubleshoot a request.
- Prioritize and escalate service desk requests as necessary.
- Add technical documentation to the knowledge base to increase service desk productivity.
- Implement various hardware and software updates as assigned.
- Tackle additional tasks, projects, and duties of varying capacities as assigned.
- Associate’s Degree in computer science or related field; OR related certificate awards; OR an equivalent strong IT desire, foundational knowledge, and demonstrated technical ability.
- 1-3 Years of relevant technical customer service experience preferred.
- Willingness to listen and learn from others.
- Professional written and interpersonal skills when interacting with users.
- Demonstrated ability to research and troubleshoot issues and projects.
- Ability to manage multiple service requests efficiently and effectively.
- Comfortable with assisting users through approved organizational tools.
- While not required, experience with any of the following are a significant plus: the Java language, BBj (Business BASIC-in-Java), BBx (Business BASIC eXtended), Open Systems Accounting Software (OSAS)
What We Offer:
- Competitive pay commensurate with experience
- Health, Dental, and Vision benefits
- Paid Time Off
- 401(k) with company match
- Growing company that is embracing change and growth! Job Type: Salaried, full-time
Job Type: Salaried, Full-time
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